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  • What is your policy on returns, refunds, or damaged personalised items?

    What is your policy on returns, refunds, or damaged personalised items?

    September 12th, 2026

    Due to the bespoke nature of printed items, I am unable to accept returns unless faulty or damaged. If

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  • Can I order a personalised item as a gift and have it sent directly to the recipient?

    Can I order a personalised item as a gift and have it sent directly to the recipient?

    September 3rd, 2026

    Yes, just use the recipients address when ordering. If it a bespoke item, let me know prior to printing

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  • What happens if I make a mistake with my personalisation details?

    What happens if I make a mistake with my personalisation details?

    September 3rd, 2026

    If you are providing your own design/details please make sure everything is correct, as I cannot accept responsibility for

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  • How long will my order take to be made and delivered?

    How long will my order take to be made and delivered?

    September 12th, 2026

    Once bought, I receive the order and start on it straight away. The timescale is generally around 7-10 days,

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  • Can I see a preview of my design before placing my order?

    Can I see a preview of my design before placing my order?

    September 3rd, 2026

    All designs listed for sale in the online shop have at least one preview, so you can see what

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  • How do I personalise my mug, clock, coaster, or bag?

    How do I personalise my mug, clock, coaster, or bag?

    September 3rd, 2026

    There is a massive choice of designs, slogans and images in my online shop. If you wanted a certain

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